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ktg
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Member since ‎Oct 7, 2020
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kateri vaclavik

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ktg on March 30, 2021
Redirect (Already Started) Open Chats to Available Agent if Current Assigned Agent is Unavailable
We would like the ability to redirect chats (after they have been initiated with an customer service rep), if the client responds to the chat but the customer service rep is unavailalbe. For example, our service rep has an open chat with a clie read more
Reply Idea Conversations
1 upvote
1 Reply
ktg
Participant
March 30, 2021
Reply to Post Chat Survey
We would love this not only for live chat but also for chatflows!!! We have been pulling hairs having to create manual tickets to get customer feedba...read more
ktg
Participant
February 23, 2021
Reply to Allowing ticket properties in contact workflow
Yes this was very shocking that this didn't exist. Contact has workflows based off of almost everything EXCEPT tickets. We would also like to have wo...read more
ktg
Participant
February 19, 2021
Reply to Automatically Create Deal When Contact Is Created
Hello Phil, But this logic that means everytime we want to collect any information for a deal we are going to need to create the property in cont...read more
ktg
Participant
November 07, 2020
Reply to Templates - Saving CC & BCC
Yes !! We need this, on our service side we work with alot of third party companies and it would be helpful if their contacts are in CC by default o...read more
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