• Help Desk reporting gives you real-time visibility into your support operation without the manual work. Ask our experts about which metrics matter most! AMA Dec 8-12.

    Ask us anything

Profile

TonyCC
Participant
Member since ‎Oct 6, 2020
Message
  • solutions
    0
  • Replies
    2
  • Upvotes Given
    19
  • Upvotes Received
    6
  • Ideas
    2

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Tony Fisher

This user hasn't created a bio yet. Edit your own profile here!

Activity

TonyCC on May 01, 2025
AI Customer Agent bot needs to be able to create tickets like any other conversation
Tickets are mandatory... Slotting the AI bot into the chatflow somehow seems essential. My org needs a ticket created to work through the chats/topics as well as to use all the ticket-based reporting we've already set up using traditional chatflow read more
Reply Idea Live Chat & Bots
2 upvotes
1 Reply
TonyCC
Participant
May 01, 2025
Reply to Train AI Chatbot using previous responses
Love this idea. Long standing history of clean support responses is the perfect training for an AI. When training a person, we provide resources like...read more
TonyCC
Participant
May 01, 2025
Reply to AI Chatbot - Create support ticket if no agent is available
Tickets are mandatory... Slotting the AI bot into the chatflow somehow seems essential. My org needs a ticket created to work through the chats/top...read more
TonyCC
Participant
April 25, 2025
Reply to Automate visibility of different chatflows based on time
Adding another +1 to the list. We offer extended support hours for certain customers. The agents, topics, and mechanics of the chat are identical to...read more
TonyCC
Participant
March 25, 2025
Reply to Customer Portal - Customize Fields on Ticket Listing Page
Very glad to hear it. The Requester in the next few weeks will coincide really well with our product release. Custom properties like Ticket Topic are...read more
TonyCC
Participant
March 24, 2025
Reply to Customer Portal - Customize Fields on Ticket Listing Page
Big +1 for this one. As we roll out a new service offering, we need to provide additional details to customers using the Customer Portal. In our case...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.