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TonyCC
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Member since ‎Oct 6, 2020
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Tony Fisher

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Activity

Participant
June 17, 2024
We have plenty of reports that show objects in list tables. The object isn't clickable, so you have to navigate there manually every time. If a compa...read more
Participant
January 31, 2024
We use HS<>Slack integration to notify both individual users AND Slack groups (Ex: @support -team) for various functions. Being able to levera...read more
Participant
November 22, 2023
Wish I could put Thanksgiving (USA) and the day after as holidays and not have to worry about my team failing their chat response SLAs. +1
Participant
May 16, 2023
@rtejpar Agreed on all points, especially the "Hubspot always does this" sentiment. Given the rough edges, lacking depth, and generic reporting ca...read more
TonyCC on March 31, 2023
Reporting on Conversation feedback is very limited if you can't view which Agent the feedback applies to. Agent is presented within the UI but there's no filtering or controls to use there. If it's available in the UI, I'd expect the export to at le read more
Participant
January 10, 2023
+1 on this one for us, and in a big way - Start the "first response" timer once business hours begin. I absolutely do not want team members work...read more
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