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Mathias_NO
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Member since ‎Sep 30, 2020
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Mathias Olsson

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bendonahower on July 30, 2020
Chat queue for HubSpot Support
Chat support is great, so great that the reps are often all taken 🙂 and the support channel is grayed out. It's tough not knowing whether I could check back in 5 minutes or whether it's best to use another support option. With that in mind, read more
Reply Idea Community
38 upvotes
9 Replies
Mathias_NO
Member
October 22, 2021
That Hubspot has not come up with a chat solution with queue management and the ability to control how many chats an agent can have at the same time...read more
Calebb on July 12, 2019
Chat notifications and end-user 'leave' chat option
End-user chat window must-have features Give them a way to leave/close the chat from their end Show an indicator when the end-user leaves, such as "'User' has left the chat [timestamp]", e.g. when they close their browser or navigate away from th read more
Reply Idea Conversations
27 upvotes
12 Replies
Mathias_NO
Member
September 30, 2020
This is really a feature that we need. We have a lot of chat conversations every day, and this "follow up" take unnecessary time and focus from our a...read more
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