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nathaliabueno
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Member since ‎Sep 29, 2020
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  • Upvotes Given
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  • Upvotes Received
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  • Ideas
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Nathalia Bueno

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Activity

Brycelbrewer on October 22, 2019
We would like the ability to have emails that are sent through conversations have the users individual signature that is setup on their profile added. We currently work out of a sales inbox that multiple team members have access to. We have create read more
41 upvotes
15 Replies
Member
July 13, 2022
Yes please! We NEED this!!! It exited before but was deleted and was a bad update
nathaliabueno on May 19, 2021
I would like it to be possible to segment the NPS feedback survey: Example: If I implemented the survey via the website, if x customers did not respond, I would like them to be sent via email or sms, without repeating. It would be very useful a read more
1 upvote
0 Reply
Brandonbaker on September 17, 2018
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. read more
213 upvotes
71 Replies
Member
August 25, 2022
AWESOME! EXACTLY WHAT WE NEED
AmandaStutzman on January 11, 2019
It would be very helpful to see how much time chat representatives are set to available. Currently, reps could set themselves to away without supervisors knowing and ultimately reducing the number of incoming chats. In order to analyze reps effect read more
71 upvotes
18 Replies
Member
August 02, 2022
+1
Brandonbaker on September 17, 2018
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. read more
213 upvotes
71 Replies
Member
August 25, 2022
AWESOME! EXACTLY WHAT WE NEED
Brandonbaker on September 17, 2018
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. read more
213 upvotes
71 Replies
Member
August 25, 2022
AWESOME! EXACTLY WHAT WE NEED
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