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Bre
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Member since ‎Sep 25, 2020
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Bre Redmond

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Activity

agaria on July 16, 2020
It would be great if we could see the contact information for the users who rate knowledge base articles helpful/unhelpful so that we can follow up with them to provide more help and answer their questions.
12 upvotes
5 Replies
Bre
Member
February 25, 2021
Aside from contact info, it would be good if it asked for more info after they select "no," similar to Hubspot's articles
mandlerm on March 15, 2019
Pasting a screenshot into the chat window is a huge way of how we help our customers. I'd really love to see that ability added. Attaching a file or linking to a document adds unnecessary steps that make it harder for our support team to provide t read more
28 upvotes
18 Replies
Bre
Member
January 19, 2021
Hey @tilly ! The root of the issue is that screenshots are not image files (we use Awesome Screenshot). I cannot drag/drop or copy paste a screensh...read more
mandlerm on March 15, 2019
Pasting a screenshot into the chat window is a huge way of how we help our customers. I'd really love to see that ability added. Attaching a file or linking to a document adds unnecessary steps that make it harder for our support team to provide t read more
28 upvotes
18 Replies
Bre
Member
January 19, 2021
Hey @tilly ! The root of the issue is that screenshots are not image files (we use Awesome Screenshot). I cannot drag/drop or copy paste a screensh...read more
DiegoPI on June 11, 2018
It would be great to be able to change the default meeting reminder email or meeting booked email when creating a scheduling page. The minor customization allowed in the form of additional unformtted text is not enough. It would also be great to be read more
730 upvotes
263 Replies
Bre
Member
October 27, 2020
The auto emails are inauthentic and don't communicate important information, like how the the receiptient can join the meeting. Drift allows users to...read more
DiegoPI on June 11, 2018
It would be great to be able to change the default meeting reminder email or meeting booked email when creating a scheduling page. The minor customization allowed in the form of additional unformtted text is not enough. It would also be great to be read more
730 upvotes
263 Replies
Bre
Member
October 27, 2020
The auto emails are inauthentic and don't communicate important information, like how the the receiptient can join the meeting. Drift allows users to...read more
DY on August 05, 2020
I need to be able to format (bold, italic, underline) in the Meetings Invite description.
49 upvotes
9 Replies
Bre
Member
October 27, 2020
The auto emails are inauthentic and don't communicate important information, like how the the receiptient can join the meeting. Drift allows users to...read more
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