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MarianaNovaes
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Member since ‎Sep 24, 2020
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Mariana Novaes

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hishamomar on July 10, 2018
Ability for customers to view chat history after entering identification
Currently, when visitors use the chat widget on different browsers, they will not be able to see the chat history, as cookies are browser specific. For continuity and convenience from the customer's point of view, it would be useful if return read more
Reply Idea Conversations
13 upvotes
5 Replies
MarianaNovaes
Member
November 12, 2020
Isto é imprescindível para um serviço de chat de qualidade.
SMS1 on June 18, 2019
Post Chat Survey
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
Reply Idea Conversations Feedback Surveys
249 upvotes
110 Replies
MarianaNovaes
Member
October 05, 2020
A taxa de adesão da pesquisa de suporte via e-mail é muito baixa (para não dizer zerada). Esta funcionalidade será de grande importância para nós 😞...read more
lauraalbr on April 08, 2020
Report on Time of the Day for incoming chats / conversation sessions
We are trying to report on at what time our customers/leads are writing us on the live chat to adapt the availabilities of our staff. While it is possible to run this report manually (the export will tell you the time in the 'create date', not read more
Reply Idea Conversations
59 upvotes
14 Replies
MarianaNovaes
Member
September 24, 2020
Seria muito interessante para o gerenciamento das demandas e dos horários de colaboradores.
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