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atma
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Member since ‎Aug 5, 2017
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  • Upvotes Given
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  • Upvotes Received
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Atma Krishna

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atma on May 14, 2022
Log replies from team email
Currently with connected team email accounts one has to send replies from HubSpot (Conversations > Inbox) to have them logged in HubSpot. But sometimes we want to work in the Gmail website of the team email account, not in the HubSpot website read more
Reply Idea Connected Email Conversations
2 upvotes
0 Reply
atma on June 16, 2018
Web widget for Knowledge Base and Tickets
Script to embed Knowledge Base and Tickets in our website as a pop-up modal. User can click on 'Help' button on any page (just like we can do in HubSpot). Can also incorporate Conversations/Messages and Calling. Helps to provide self-service s read more
Reply Idea Conversations Knowledge Base Tickets
31 upvotes
12 Replies
atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
467 upvotes
221 Replies
atma on June 13, 2018
Sub-bullets should have different numbering to bullets in Knowledge Base articles
Numbered lists have an option to indent into a sub-bullet and sub-sub-bullet. Those second level and third level items are showing normal numbering, same as the first level items i.e.: 1. This is first level 1. This is second level read more
Reply Idea Knowledge Base
16 upvotes
7 Replies
annaishizeki on June 07, 2018
Be able to manually change order of Knowledge Base Categories
Curerntly when categories are added to the knowledge base tool, they are automatically arranged in alphabetical order. We would like to be able to rearrage the order of these categories manually. (Submitting on behalf of customer)
Reply Idea Knowledge Base
15 upvotes
7 Replies
atma
Participant
June 08, 2018
Yes, this is essential. Custom ordering is needed on the homepage and in the sidebar of articles.
simonsmith on June 07, 2018
Allow for private knowledge base articles
While we want most knowledge base articles to be public, there are some we want to keep private so that only our customer service representatives can view them. For example, a customer might ask a question that's sensitive, and we want to have an ar read more
Reply Idea Knowledge Base
118 upvotes
31 Replies
atma
Participant
June 07, 2018
Doesn't the Archive feature serve this purpose?
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