Member since ‎Aug 5, 2017
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Atma Krishna

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atma on May 14, 2022
Currently with connected team email accounts one has to send replies from HubSpot (Conversations > Inbox) to have them logged in HubSpot. But sometimes we want to work in the Gmail website of the team email account, not in the HubSpot website read more
atma on June 16, 2018
Script to embed Knowledge Base and Tickets in our website as a pop-up modal. User can click on 'Help' button on any page (just like we can do in HubSpot). Can also incorporate Conversations/Messages and Calling. Helps to provide self-service s read more
HubSpot Product Team
May 22, 2020 05:02
@RyanHart - Adding knowledgebase to your chat widget is now available to all. You can find this either by selecting the Knowledgebase + Live Chat more
atma on June 16, 2018
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
221 Replies
March 17, 2022 11:52
100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.
atma on June 13, 2018
Numbered lists have an option to indent into a sub-bullet and sub-sub-bullet. Those second level and third level items are showing normal numbering, same as the first level items i.e.: 1. This is first level 1. This is second level read more
7 Replies
March 31, 2022 06:31
I cannot do this and Goconnor's recommendation for using isn't working.
annaishizeki on June 07, 2018
Curerntly when categories are added to the knowledge base tool, they are automatically arranged in alphabetical order. We would like to be able to rearrage the order of these categories manually. (Submitting on behalf of customer)
7 Replies
January 20, 2019 22:27
The new organization tool for the Knowledge Base works well. You can drag and drop to get the ordering the way you want. Thanks for listening more
atma on June 07, 2018
Is there a way to create anchor links within an article?
2 Replies
June 08, 2018 05:46
There is no 'Insert-Code' feature!
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