Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
I would like to be able to customize the drop down list from the call outcome option as it doesn't represent the outcomes I would like recorded. Is this possible? Otherwise can we turn it off so it doesn't state no outcome on the timeline?
Since i use Tasks every day (and live in the Tasks field), I absolutely need a way to track data in those tasks. For instance, I want to see who I've contacted via Tasks over a certain period of time. I want to see a list of contacts where I created read more