プロフィール

amhofmann
メンバー
コミュニティー参加日： ‎9 14, 2020
メッセージを送信
  • ベストアンサー数
    0
  • 件の返信
    0
  • いいね！した数
    4
  • いいね！獲得数
    5
  • ご意見・ご提案
    2

自己紹介

コミュニティーにご登録いただくか、HubSpotの無料製品をご利用いただくと、ユーザーのプロフィールが表示されるようになります。

つながり

    まだつながりがありません

Anne-Marie Hofmann

自己紹介文の作成がお済みでないようです。こちらからプロフィールを編集いただけます。

アクティビティ

amhofmann 7月 13日, 2021
See contact specific properties from inside a ticket
Currently, if I want to check for duplicate tickets, or I want to check to see if a contact simply has multiple open tickets, I have to go to the contact record for the contact associated with the ticket, and check there. It's an extra step that fe 続きを読む
返信 アイデア Tickets
1 いいね！
1 コメント
amhofmann 7月 13日, 2021
Sort ticket views by company or contact
Currently, you can sort ticket views by any table header, except the associated contact or company. There are many instances (daily) where I have the same person submit more than one ticket about the exact same issue. Within an hour or so. Both ti 続きを読む
返信 アイデア Tickets
4 いいね！
1 コメント
aaronepperson 5月 28日, 2019
Auto assigning tickets on the first reply
Auto assigning tickets on the first reply A good feature would be to have tickets auto-assign itself to the first person(Support Agent) to reply to the email in that ticket and a widget on the ticket that shows who's looking at it in real ti 続きを読む
返信 アイデア Tickets
99 いいね！
33 コメント
amhofmann
メンバー
7月 13日, 2021
Agreed. This one is a completely unnecessary step and creates a lot of tickets with no owner. It should be an optional feature at minimum.
CarlosRdz 8月 25日, 2019
Ability to see if an agent is working on a ticket
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen 続きを読む
返信 アイデア Tickets
92 いいね！
45 コメント
amhofmann
メンバー
7月 13日, 2021
This issue was opened in August of 2019...should we assume it won't ever happen? 😕 The page should also force a refresh if someone else changes ...続きを読む
tarrady 9月 23日, 2020
Visibility of seeing who has a ticket currently open
It would be helpful to see if multiple people have a ticket currently open because when new tickets come through and someone assigns themself, it doesn't always refresh as quick so people are over lapping each other on tickets. If we were able t 続きを読む
返信 アイデア Tickets
8 いいね！
1 コメント
amhofmann
メンバー
7月 13日, 2021
I'm a bit shocked that this hasn't been upvoted or commented on. Collission notifications inside of tickets would indeed be extremely useful. It's a ...続きを読む
James-Preseem 8月 19日, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate 続きを読む
返信 アイデア Conversations Reporting Tickets
212 いいね！
64 コメント
amhofmann
メンバー
7月 12日, 2021
@AGreen3 When you create a new ticket, you can go to the contact's email history, and associate the email from the old ticket with the new ticket. ...続きを読む
最新の投稿を表示する
気になるスレッドを後ですぐに見つけられるように、コンテンツをブックマークに追加しましょう。
初めに
まずはこちらから開始することをお勧めします。はじめに、ご興味をお持ちのトピックについて詳しくお聞かせください。
自己紹介をする

フォロー中

他のメンバーと積極的に交流して、HubSpotコミュニティーを最大限に活用しましょう。まずはメンバーのご紹介から始めましょう。
コミュニティーバッジ

マイグループ

共通の興味を持ったグループに参加して、ネットワークを構築しませんか。HubSpotで今注目のグループや。
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.