Member since ‎Sep 14, 2020
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Anne-Marie Hofmann

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amhofmann on July 13, 2021
Currently, if I want to check for duplicate tickets, or I want to check to see if a contact simply has multiple open tickets, I have to go to the contact record for the contact associated with the ticket, and check there. It's an extra step that fe read more
1 upvote
1 Reply
November 29, 2021
I agree with this! I feel like this is similar to another post here - more
amhofmann on July 13, 2021
Currently, you can sort ticket views by any table header, except the associated contact or company. There are many instances (daily) where I have the same person submit more than one ticket about the exact same issue. Within an hour or so. Both ti read more
1 Reply
March 31, 2022
This would also be helpful for our company as well. This idea has my vote.
aaronepperson on May 28, 2019
Auto assigning tickets on the first reply A good feature would be to have tickets auto-assign itself to the first person(Support Agent) to reply to the email in that ticket and a widget on the ticket that shows who's looking at it in real ti read more
24 Replies
September 06, 2022
+1 I would love to see this as a feature, we have migrated from a ticket desk where the first agent who responds get the ticket automatically more
CarlosRdz on August 25, 2019
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen read more
32 Replies
October 06, 2022
Totally agree this feature is a must have for every service-customer care department and everyone generally working with the ticket feature of more
tarrady on September 22, 2020
It would be helpful to see if multiple people have a ticket currently open because when new tickets come through and someone assigns themself, it doesn't always refresh as quick so people are over lapping each other on tickets. If we were able t read more
1 Reply
July 13, 2021
I'm a bit shocked that this hasn't been upvoted or commented on. Collission notifications inside of tickets would indeed be extremely useful. It's a more
James-Preseem on August 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
30 Replies
August 26, 2022
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