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amhofmann
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Member since ‎Sep 14, 2020
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Anne-Marie Hofmann

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amhofmann on July 13, 2021
See contact specific properties from inside a ticket
Currently, if I want to check for duplicate tickets, or I want to check to see if a contact simply has multiple open tickets, I have to go to the contact record for the contact associated with the ticket, and check there. It's an extra step that fe read more
Reply Idea Tickets
1 upvote
1 Reply
amhofmann on July 13, 2021
Sort ticket views by company or contact
Currently, you can sort ticket views by any table header, except the associated contact or company. There are many instances (daily) where I have the same person submit more than one ticket about the exact same issue. Within an hour or so. Both ti read more
Reply Idea Tickets
4 upvotes
1 Reply
amhofmann
Member
July 13, 2021
Reply to Auto assigning tickets on the first reply
Agreed. This one is a completely unnecessary step and creates a lot of tickets with no owner. It should be an optional feature at minimum.
amhofmann
Member
July 13, 2021
Reply to Ability to see if an agent is working on a ticket
This issue was opened in August of 2019...should we assume it won't ever happen? 😕 The page should also force a refresh if someone else changes ...read more
amhofmann
Member
July 13, 2021
Reply to Visibility of seeing who has a ticket currently open
I'm a bit shocked that this hasn't been upvoted or commented on. Collission notifications inside of tickets would indeed be extremely useful. It's a ...read more
amhofmann
Member
July 12, 2021
Reply to Prevent previously closed tickets from reopening.
@AGreen3 When you create a new ticket, you can go to the contact's email history, and associate the email from the old ticket with the new ticket. ...read more
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