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cslana
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Member since ‎Sep 1, 2020
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Cassie Slana

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cslana
Member
March 31, 2021
Reply to Reassigning the Chat in Chatbot After a Certain Period of Time
Additionally, I know the integration with Slack can help alleviate some of these issues, with the notifications going there directly. But, it would b...read more
cslana on March 31, 2021
Reassigning the Chat in Chatbot After a Certain Period of Time
In the Chatbot, it would be great to have the default functionality after a certain period of no response (internally) that the chat either gets reassigned to another user OR sends an automatic "no representative is available" message. Does that exi read more
Reply Idea Live Chat & Bots
29 upvotes
6 Replies
cslana
Member
March 30, 2021
Reply to Reordering the Deals in Company View
When I asked about it in Dec. 2020 this is the response I got from support: "It looks like the order of associated deals on a contact/company ...read more
cslana on March 01, 2021
Create Multiple Tasks from a Single Activity
Some members of our team are moving from using Gainsight into using Hubspot. In doing this, they thought that there is some functionality that would be helpful to be seen from Hubspot. One idea that they brought was having the ability to create mult read more
Reply Idea Tasks
4 upvotes
3 Replies
cslana
Member
February 15, 2021
Reply to Reassigning Chats Due to Inactivity
This is SO needed. This would be a game-changer just in case we happen to step away without changing our status to "away." It's just another fail-saf...read more
cslana on December 11, 2020
Reordering the Deals in Company View
It would be nice if we had some control over the view of the deals when it appears on the right hand panel of the company. Sometimes we have open deals that we cannot see unless we dive into the "view all" screen. This causes confusion sometimes. It read more
Reply Idea Account Settings Contacts & Companies Deals
4 upvotes
3 Replies
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