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kti-matt
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Member since ‎Aug 28, 2020
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Hermen on October 19, 2020
Pause ticket timer when a ticket is waiting on customer
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > read more
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93 upvotes
33 Replies
kti-matt
Participant
February 06, 2023
Yes, most SLA tracking systems can specify to run SLA timers in certain statuses but not in others. This missing feature really limits its usefulness...read more
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fuadfarradj on July 01, 2020
Outlook integration with SalesHub keeps asking for admin approval
I have been having some trouble linking my email to HubSpot. It keeps asking me for admin approval from my end although the admin of the email servers has added the HubSpot sales add-in to our outlook server and I managed to add it to my email. Whe read more
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1 upvote
7 Replies
kti-matt
Participant
August 28, 2020
In case this helps anyone... "User can register applications" didn't work for us. The option that did work for us was "Users can consent to a...read more
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