It would be useful to be able to manage the way ticket are named. Especially when the tickets are automatically created with Conversations.
For instance, an user could set the Ticket name to be : Email subject + Contact Name and Company.
I'm looking to see if there is some way to add fields to the Subject Line when one of my reps respond to a new ticket. Other systems we have worked with have this functionality and it greatly helps our customers track open tickets. Is there any read more
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more