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BenjaminGust
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Member since ‎Aug 28, 2020
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Activity

DigitaWeb on January 10, 2020
It would be useful to be able to manage the way ticket are named. Especially when the tickets are automatically created with Conversations. For instance, an user could set the Ticket name to be : Email subject + Contact Name and Company. read more
63 upvotes
20 Replies
Member
August 02, 2022
This would be a great addition, maybe they could make a token as they do on other things to generate ticket names automatically based on criteria
RCandianoSUW on October 05, 2021
I'm looking to see if there is some way to add fields to the Subject Line when one of my reps respond to a new ticket. Other systems we have worked with have this functionality and it greatly helps our customers track open tickets. Is there any read more
Participant
December 17, 2021
This has been posted to the community before: https://community.hubspot.com/t5/HubSpot-Ideas/Enable-Ticket-ID-to-display-in-subject-line-of-all-em...read more
JoanneTapping on September 10, 2018
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
123 upvotes
43 Replies
Member
July 11, 2022
This would greatly improve the email routing for tickets and would make it easier for us to switch to Service Hub.
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