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BenjaminGust
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Member since ‎Aug 28, 2020
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DigitaWeb on January 10, 2020
Ticket name management
It would be useful to be able to manage the way ticket are named. Especially when the tickets are automatically created with Conversations. For instance, an user could set the Ticket name to be : Email subject + Contact Name and Company. read more
Reply Idea Conversations Tickets
109 upvotes
25 Replies
BenjaminGust
Participant
December 17, 2021
For me, it's lack of ticket number in the ticket name: https://community.hubspot.com/t5/HubSpot-Ideas/Enable-Ticket-ID-to-display-in-subject-line-o...read more
RCandianoSUW on October 05, 2021
Adding Ticket Number & Custom Field to Ticket Reply Email Subject Line
I'm looking to see if there is some way to add fields to the Subject Line when one of my reps respond to a new ticket. Other systems we have worked with have this functionality and it greatly helps our customers track open tickets. Is there any read more
Reply Discussion Conversations Custom Objects Developer Service Tickets Workaround
6 upvotes
3 Replies
BenjaminGust
Participant
December 17, 2021
This has been posted to the community before: https://community.hubspot.com/t5/HubSpot-Ideas/Enable-Ticket-ID-to-display-in-subject-line-of-all-em...read more
JoanneTapping on September 10, 2018
Enable Ticket ID to display in subject line of all email comms within a ticket
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
Reply Idea Tickets
209 upvotes
70 Replies
BenjaminGust
Participant
October 14, 2020
Our team reached out, independently requested this feature and we were directed to this thread. It's shocking to me that this very basic feature (su...read more
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