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DavideDL
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Member since ‎Aug 28, 2020
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Davide De Lucrezia

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NatHiggins on February 09, 2021
Associate New Conversation to Existing Ticket within the Inbox
Our clients often send emails about existing issues but email us via a new email thread. This means that the new Conversation in the Inbox is not associated with the existing Ticket in which the issue is being discussed internally. Right now, read more
Reply Idea Conversations
288 upvotes
85 Replies
DavideDL
Member
September 06, 2022
It very needed!
AndyBrightmile on March 18, 2021
Merge support conversations together
As a Super User, it would be great to have the ability to merge two or more conversations together. We often have several live chats and email trails from the same contact (regarding the same issue) and it would be great to be able to merge these to read more
Reply Idea Conversations
97 upvotes
25 Replies
DavideDL
Member
August 28, 2020
It would be nice to have a feature to merge emails in one thread. Let me give you an example: Person 1 (the scientist) sends an email to place order...read more
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