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Frangarcia
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Member since ‎Aug 25, 2020
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simonsmith on June 07, 2018
Allow for private knowledge base articles
While we want most knowledge base articles to be public, there are some we want to keep private so that only our customer service representatives can view them. For example, a customer might ask a question that's sensitive, and we want to have an ar read more
Reply Idea Knowledge Base
118 upvotes
31 Replies
Frangarcia
Participant
August 26, 2020
It would be super useful if we could set an article as Hidden. We will use some of our articles as reparation guides but we want to send it once ...read more
crlab on April 22, 2020
clone Knowledge Base articles
You should be able to clone Knowledge Base articles like you can blogs and webpages
Reply Idea Knowledge Base
139 upvotes
52 Replies
Frangarcia
Participant
August 26, 2020
+1 super useful!
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