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James-Preseem
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コミュニティー参加日： ‎8 19, 2020
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    6

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James Roberts

I have worked within the IT industry for the past 30+ years. During that time I have worked for and with companies of every size from small mom and pop shops to international conglomerates, municipal governments to nation states. I have worked in many different roles (system admin, consulting, training, technical marketing/sales/presales, educational development, technical support, customer success, technical writer, video production, etc...). In general, I've been there...done that...have the t-shirt or rather I have an entire closet of those t-shirts.

アクティビティ

James-Preseem 8月 19日, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate 続きを読む
返信 アイデア Conversations Reporting Tickets
212 いいね！
64 コメント
James-Preseem
投稿者
4月 10日, 2024
@JDale I don't disagree with anything you said. I agree 100% that these things should likely be resolved and addressed in order for this to b...続きを読む
James-Preseem 8月 19日, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate 続きを読む
返信 アイデア Conversations Reporting Tickets
212 いいね！
64 コメント
James-Preseem
投稿者
4月 10日, 2024
@JDale I don't disagree with anything you said. I agree 100% that these things should likely be resolved and addressed in order for this to b...続きを読む
解決済み
RichardG 4月 30日, 2019
Tickets Displaying Other Ticket emails
Hi there I was hoping someone could help me. We create multiple tickets for certain companies and individuals and being able to see all of these from the contact screen is very helpful. However, we do not want to see emails, notes and other detail 続きを読む
返信 ディスカッション Tickets
0 いいね！
14 コメント
James-Preseem
投稿者
3月 19日, 2024
With respect to that setting.... Settings - Data management - Objects - Activities - email log & track.... [image: image.png]
解決済み
RichardG 4月 30日, 2019
Tickets Displaying Other Ticket emails
Hi there I was hoping someone could help me. We create multiple tickets for certain companies and individuals and being able to see all of these from the contact screen is very helpful. However, we do not want to see emails, notes and other detail 続きを読む
返信 ディスカッション Tickets
0 いいね！
14 コメント
James-Preseem
投稿者
3月 19日, 2024
With respect to that setting.... Settings - Data management - Objects - Activities - email log & track.... [image: image.png]
James-Preseem 1月 25日, 2022
Time in current status calculation
I am sure if this is the right location for this question, please let me know if there is a more appropriate board. I am trying to determine the length of time that a ticket has been in the current pipeline stage (status). I suspect that I can 続きを読む
返信 ディスカッション Professional
6 いいね！
8 コメント
James-Preseem
投稿者
9月 20日, 2023
I don't know this for sure, but I suspect that HubSpot will only populate hs_time_in_stage after it has exited that stage. i.e. hs_date_exited_state -...続きを読む
James-Preseem 1月 25日, 2022
Time in current status calculation
I am sure if this is the right location for this question, please let me know if there is a more appropriate board. I am trying to determine the length of time that a ticket has been in the current pipeline stage (status). I suspect that I can 続きを読む
返信 ディスカッション Professional
6 いいね！
8 コメント
James-Preseem
投稿者
9月 20日, 2023
I don't know this for sure, but I suspect that HubSpot will only populate hs_time_in_stage after it has exited that stage. i.e. hs_date_exited_state -...続きを読む
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