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James-Preseem
Colaborador
Miembro desde ‎ago 19, 2020
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  • Soluciones
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  • Respuestas
    15
  • Me gusta otorgados
    15
  • Me gusta recibidos
    325
  • Ideas
    6

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James Roberts

I have worked within the IT industry for the past 30+ years. During that time I have worked for and with companies of every size from small mom and pop shops to international conglomerates, municipal governments to nation states. I have worked in many different roles (system admin, consulting, training, technical marketing/sales/presales, educational development, technical support, customer success, technical writer, video production, etc...). In general, I've been there...done that...have the t-shirt or rather I have an entire closet of those t-shirts.

Actividad

James-Preseem en Agosto 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Leer más
Responder Idea Conversations Reporting Tickets
212 Me gusta
64 Respuestas
James-Preseem
Colaborador
Abril 10, 2024
@JDale I don't disagree with anything you said. I agree 100% that these things should likely be resolved and addressed in order for this to b...Leer más
James-Preseem en Agosto 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Leer más
Responder Idea Conversations Reporting Tickets
212 Me gusta
64 Respuestas
James-Preseem
Colaborador
Abril 10, 2024
@JDale I don't disagree with anything you said. I agree 100% that these things should likely be resolved and addressed in order for this to b...Leer más
Resuelta
RichardG en Abril 30, 2019
Tickets Displaying Other Ticket emails
Hi there I was hoping someone could help me. We create multiple tickets for certain companies and individuals and being able to see all of these from the contact screen is very helpful. However, we do not want to see emails, notes and other detail Leer más
Responder Conversación Tickets
0 Me gusta
14 Respuestas
James-Preseem
Colaborador
Marzo 19, 2024
With respect to that setting.... Settings - Data management - Objects - Activities - email log & track.... [image: image.png]
Resuelta
RichardG en Abril 30, 2019
Tickets Displaying Other Ticket emails
Hi there I was hoping someone could help me. We create multiple tickets for certain companies and individuals and being able to see all of these from the contact screen is very helpful. However, we do not want to see emails, notes and other detail Leer más
Responder Conversación Tickets
0 Me gusta
14 Respuestas
James-Preseem
Colaborador
Marzo 19, 2024
With respect to that setting.... Settings - Data management - Objects - Activities - email log & track.... [image: image.png]
James-Preseem en Enero 25, 2022
Time in current status calculation
I am sure if this is the right location for this question, please let me know if there is a more appropriate board. I am trying to determine the length of time that a ticket has been in the current pipeline stage (status). I suspect that I can Leer más
Responder Conversación Professional
6 Me gusta
8 Respuestas
James-Preseem
Colaborador
Septiembre 20, 2023
I don't know this for sure, but I suspect that HubSpot will only populate hs_time_in_stage after it has exited that stage. i.e. hs_date_exited_state -...Leer más
James-Preseem en Enero 25, 2022
Time in current status calculation
I am sure if this is the right location for this question, please let me know if there is a more appropriate board. I am trying to determine the length of time that a ticket has been in the current pipeline stage (status). I suspect that I can Leer más
Responder Conversación Professional
6 Me gusta
8 Respuestas
James-Preseem
Colaborador
Septiembre 20, 2023
I don't know this for sure, but I suspect that HubSpot will only populate hs_time_in_stage after it has exited that stage. i.e. hs_date_exited_state -...Leer más
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