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James-Preseem
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Member since ‎Aug 19, 2020
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James Roberts

I have worked within the IT industry for the past 29 years. During that time I have worked for and with companies of every size from small mom and pop shops to international conglomerates, municipal governments to nation states. I have worked in many different roles (system admin, consulting, training, technical marketing/sales/presales, educational development, technical support, customer success, technical writer, video production, etc...). In general, I've been there...done that...have the t-shirt or rather I have an entire closet of those t-shirts.

Activity

James-Preseem on February 25, 2022
FIX Time Zones and Daylight Savings Time Adjustments
I started this post with the intention of submitting the idea of adding a current time indicator to the contact object and or the company object. Then I started to look closer at how hubspot defines and maintains time zones, and how time zones are read more
Reply Idea Contacts & Companies
1 upvote
1 Reply
James-Preseem on January 25, 2022
Time in current status calculation
I am sure if this is the right location for this question, please let me know if there is a more appropriate board. I am trying to determine the length of time that a ticket has been in the current pipeline stage (status). I suspect that I can read more
Reply Discussion Professional
2 upvotes
2 Replies
James-Preseem
Contributor
February 03, 2022
@MiaSrebrnjak Is there any indication from Product Management that they might expose the existing properties that track this information already....read more
James-Preseem on January 25, 2022
Time in current status calculation
I am sure if this is the right location for this question, please let me know if there is a more appropriate board. I am trying to determine the length of time that a ticket has been in the current pipeline stage (status). I suspect that I can read more
Reply Discussion Professional
2 upvotes
2 Replies
James-Preseem
Contributor
February 03, 2022
@MiaSrebrnjak Is there any indication from Product Management that they might expose the existing properties that track this information already....read more
James-Preseem on November 15, 2021
CRM Company Exports: Ghosts in the Machine....
Apparently HubSpot knows something I don't. It apparently knows better than me what I want in the export of a custom view. Column order? Nah....you don't want it that way. 6 fields?, no you really need these 8....no wait, I think you need 10.... read more
Reply Discussion Professional
1 upvote
5 Replies
James-Preseem
Contributor
December 21, 2021
Hello everyone, I happy to say that after a fair bit of complaining, my current issues with exports seem to have been worked out. I am now able...read more
James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
130 upvotes
32 Replies
James-Preseem
Contributor
December 21, 2021
@JimyMason With respect to your solution above. In workflow 1 I am assuming that you are not allowing re-enrollement into that workflow, othe...read more
James-Preseem on November 15, 2021
CRM Company Exports: Ghosts in the Machine....
Apparently HubSpot knows something I don't. It apparently knows better than me what I want in the export of a custom view. Column order? Nah....you don't want it that way. 6 fields?, no you really need these 8....no wait, I think you need 10.... read more
Reply Discussion Professional
1 upvote
5 Replies
James-Preseem
Contributor
December 21, 2021
Hello everyone, I happy to say that after a fair bit of complaining, my current issues with exports seem to have been worked out. I am now able...read more
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