Profile

James-Preseem
Contributor
Member since ‎Aug 19, 2020
Message
  • solutions
    0
  • Replies
    13
  • Upvotes Given
    15
  • Upvotes Received
    268
  • Ideas
    6

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

James Roberts

I have worked within the IT industry for the past 30+ years. During that time I have worked for and with companies of every size from small mom and pop shops to international conglomerates, municipal governments to nation states. I have worked in many different roles (system admin, consulting, training, technical marketing/sales/presales, educational development, technical support, customer success, technical writer, video production, etc...). In general, I've been there...done that...have the t-shirt or rather I have an entire closet of those t-shirts.

Activity

James-Preseem on January 25, 2022
Time in current status calculation
I am sure if this is the right location for this question, please let me know if there is a more appropriate board. I am trying to determine the length of time that a ticket has been in the current pipeline stage (status). I suspect that I can read more
Reply Discussion Professional
6 upvotes
8 Replies
James-Preseem
Contributor
September 20, 2023
I don't know this for sure, but I suspect that HubSpot will only populate hs_time_in_stage after it has exited that stage. i.e. hs_date_exited_state -...read more
James-Preseem on January 25, 2022
Time in current status calculation
I am sure if this is the right location for this question, please let me know if there is a more appropriate board. I am trying to determine the length of time that a ticket has been in the current pipeline stage (status). I suspect that I can read more
Reply Discussion Professional
6 upvotes
8 Replies
James-Preseem
Contributor
September 20, 2023
I don't know this for sure, but I suspect that HubSpot will only populate hs_time_in_stage after it has exited that stage. i.e. hs_date_exited_state -...read more
James-Preseem on January 25, 2022
Time in current status calculation
I am sure if this is the right location for this question, please let me know if there is a more appropriate board. I am trying to determine the length of time that a ticket has been in the current pipeline stage (status). I suspect that I can read more
Reply Discussion Professional
6 upvotes
8 Replies
James-Preseem
Contributor
September 20, 2023
I don't know this for sure, but I suspect that HubSpot will only populate hs_time_in_stage after it has exited that stage. i.e. hs_date_exited_state -...read more
James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
176 upvotes
44 Replies
James-Preseem
Contributor
May 10, 2023
@JDale This issue is exacerbated by a second issue which is the fact that HubSpot has a tendency to cross associate conversations with unrelated t...read more
James-Preseem on May 09, 2023
Cross Association of Conversations and Tickets is Driving Me MAD!
Dear Community Members and HubSpot Service Users.... Is it just me or am I crazy in thinking that a group of people can have 2 separate email conversations about two separate unrelated topics at the same time, without wanting or needing them to read more
Reply Discussion Professional
2 upvotes
3 Replies
James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
176 upvotes
44 Replies
James-Preseem
Contributor
May 10, 2023
@JDale This issue is exacerbated by a second issue which is the fact that HubSpot has a tendency to cross associate conversations with unrelated t...read more
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

View all
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.