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James-Preseem
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Member since ‎Aug 19, 2020
  • solutions
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  • Upvotes Given
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James Roberts

I have worked within the IT industry for the past 30+ years. During that time I have worked for and with companies of every size from small mom and pop shops to international conglomerates, municipal governments to nation states. I have worked in many different roles (system admin, consulting, training, technical marketing/sales/presales, educational development, technical support, customer success, technical writer, video production, etc...). In general, I've been there...done that...have the t-shirt or rather I have an entire closet of those t-shirts.

Activity

James-Preseem on August 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
213 upvotes
64 Replies
Contributor
April 10, 2024
@JDale I don't disagree with anything you said. I agree 100% that these things should likely be resolved and addressed in order for this to b...read more
James-Preseem on August 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
213 upvotes
64 Replies
Contributor
April 10, 2024
@JDale I don't disagree with anything you said. I agree 100% that these things should likely be resolved and addressed in order for this to b...read more
Solved
RichardG on April 30, 2019
Hi there I was hoping someone could help me. We create multiple tickets for certain companies and individuals and being able to see all of these from the contact screen is very helpful. However, we do not want to see emails, notes and other detail read more
0 upvote
14 Replies
Contributor
March 19, 2024
With respect to that setting.... Settings - Data management - Objects - Activities - email log & track.... [image: image.png]
Solved
RichardG on April 30, 2019
Hi there I was hoping someone could help me. We create multiple tickets for certain companies and individuals and being able to see all of these from the contact screen is very helpful. However, we do not want to see emails, notes and other detail read more
0 upvote
14 Replies
Contributor
March 19, 2024
With respect to that setting.... Settings - Data management - Objects - Activities - email log & track.... [image: image.png]
James-Preseem on August 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
213 upvotes
64 Replies
Contributor
April 10, 2024
@JDale I don't disagree with anything you said. I agree 100% that these things should likely be resolved and addressed in order for this to b...read more
James-Preseem on May 09, 2023
Dear Community Members and HubSpot Service Users.... Is it just me or am I crazy in thinking that a group of people can have 2 separate email conversations about two separate unrelated topics at the same time, without wanting or needing them to read more
4 upvotes
5 Replies
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