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James-Preseem
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Member since ‎Aug 19, 2020
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James Roberts

I have worked within the IT industry for the past 30+ years. During that time I have worked for and with companies of every size from small mom and pop shops to international conglomerates, municipal governments to nation states. I have worked in many different roles (system admin, consulting, training, technical marketing/sales/presales, educational development, technical support, customer success, technical writer, video production, etc...). In general, I've been there...done that...have the t-shirt or rather I have an entire closet of those t-shirts.

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James-Preseem
Contributor
May 07, 2025
Reply to Support Survey - exclusion / conditional send
I assume by stage you are referring to the specific status that is selected when the ticket is closed? My intent when I originally posted this wa...read more
James-Preseem
Contributor
October 15, 2024
Reply to Prevent previously closed tickets from reopening.
I think the official term is "Working As Designed".....
James-Preseem
Contributor
August 28, 2024
Reply to Prevent previously closed tickets from reopening.
Hi Rod, The workflow options have improved from when I originally wrote this post. That said, I agree that the workflow you provided does the t...read more
James-Preseem
Contributor
April 10, 2024
Reply to Prevent previously closed tickets from reopening.
@JDale I don't disagree with anything you said. I agree 100% that these things should likely be resolved and addressed in order for this to b...read more
James-Preseem
Contributor
April 10, 2024
Reply to Prevent previously closed tickets from reopening.
@APaulGough Typically a ticket that is closed will reopen because of the automate settings for the ticket pipeline. If you go to settings ...read more
James-Preseem
Contributor
March 19, 2024
Reply to Tickets Displaying Other Ticket emails
With respect to that setting.... Settings - Data management - Objects - Activities - email log & track.... [image: image.png]
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