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EmmaWashington
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Member since ‎Aug 17, 2020
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Emma Washington

Working hard to learn more and more about HubSpot every day :)

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DoraMeleg on February 10, 2022
Chatflows messing up source reporting
Hi! I am wondering if anyone has any solution, it is just mind-boggling that this is an issue. We have a chatflow that asks for permission to store personal data, and after the person gives name and email address, routes to a living person read more
Reply Discussion Professional
0 upvote
5 Replies
EmmaWashington
Top Contributor
February 10, 2022
Hi @DoraMeleg ! While the Original Source field does indeed auto-populate to "Offline sources," the Original source drill-down 1 auto-pops to "C...read more
Solved
a1valettrash on May 04, 2021
Import Company Records (Same URL)
I need bulk import company records. The problem is many company records have the same URL address but are different companies. (Apartment complexes with the same management company for example). I need the import list to update records that are read more
Reply Discussion Professional
0 upvote
2 Replies
EmmaWashington
Top Contributor
May 04, 2021
Following, because I would love to know how to do this too.
EmmaWashington on November 26, 2020
Use Product Library in Service Tickets?
Hello all! My research and chats with HubSpot support say this isn't possible, but I wanted to see if anyone smarter than me has had luck with some sort of work-around... We have about 2,500 unique products, each with it's own unique SKU, and th read more
Reply Discussion Professional
7 upvotes
6 Replies
EmmaWashington
Top Contributor
January 06, 2021
No ma'am, I can't stand Zapier, there's always something that goes wrong. I just created a list and imported those values as drop down options in a n...read more
EmmaWashington on November 26, 2020
Use Product Library in Service Tickets?
Hello all! My research and chats with HubSpot support say this isn't possible, but I wanted to see if anyone smarter than me has had luck with some sort of work-around... We have about 2,500 unique products, each with it's own unique SKU, and th read more
Reply Discussion Professional
7 upvotes
6 Replies
EmmaWashington
Top Contributor
January 06, 2021
No ma'am, I can't stand Zapier, there's always something that goes wrong. I just created a list and imported those values as drop down options in a n...read more
kenyonates on November 04, 2020
Better Optimize Chat Flow
Hi Community, I'm hoping to lean on you helpful folks for some further insight on the chat flow we have for our tenant screening website, Rentspree. We’ve always had a pretty formal/traditional flow, starting with "How can I help yo read more
Reply Discussion Enterprise Professional
0 upvote
2 Replies
EmmaWashington
Top Contributor
November 05, 2020
Hi @kenyonates ! I think engagement rates with more relaxed language all depends on your audience. If you target audience is younger, mostly US-...read more
Solved
DanielG1 on October 22, 2020
Creating Organisational Hierarchy
I am looking to do something fairly simple, but after scouring the forums and tutorial videos on Youtube, I'm struggling to see how to do this. I have a small organisation of about 20 people. This organisation is split into North and South Regi read more
Reply Discussion Free
0 upvote
5 Replies
EmmaWashington
Top Contributor
October 22, 2020
Hi @DanielG1 ! Maybe Teams is what you're looking for. Here is a KBA regarding user permissions , and you'll see under the first section, titled Co...read more
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