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monnier
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Member since ‎Aug 16, 2020
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Kurt Monnier

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aaronepperson on May 28, 2019
Auto assigning tickets on the first reply A good feature would be to have tickets auto-assign itself to the first person(Support Agent) to reply to the email in that ticket and a widget on the ticket that shows who's looking at it in real ti read more
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Member
August 16, 2020
+1. Having to manually assign oneself to a ticket after replying is tediuos and prone to error.
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