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jzelmanash
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Member since ‎Aug 13, 2020
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AmandaStutzman on January 11, 2019
Chat Rep Availability Reporting
It would be very helpful to see how much time chat representatives are set to available. Currently, reps could set themselves to away without supervisors knowing and ultimately reducing the number of incoming chats. In order to analyze reps effect read more
Reply Idea Conversations
98 upvotes
27 Replies
jzelmanash
Member
June 29, 2021
Yes. This idea came up two years ago. If we are going to use Hubspot, we need this type of metric for customer support success.
Snaedis on September 07, 2020
More flexible knowledge base design and layout, including custom HTML/CSS
There have been a number of different posts in the Community which are about the same core need (customizing the styling of the knowledge base), but many have been marked as "solved" or "delivered" because of options that get you part-way there. I'm read more
Reply Idea Knowledge Base layout styling Template Design Templates
1003 upvotes
196 Replies
jzelmanash
Member
August 13, 2020
I'd love to have the ability to change font colors as well to match our style guide . I'm able to do this right now, but cannot do it with my paid...read more
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