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jzelmanash
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Member since ‎Aug 13, 2020
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AmandaStutzman on January 11, 2019
It would be very helpful to see how much time chat representatives are set to available. Currently, reps could set themselves to away without supervisors knowing and ultimately reducing the number of incoming chats. In order to analyze reps effect read more
71 upvotes
18 Replies
Member
August 02, 2022
+1
matthew_stibbe on June 06, 2018
It would be very helpful to be able to change the fonts on the Knowledge Base and also to be able to edit the number of items (currently fixed at two) listed under each subheading.
252 upvotes
46 Replies
Contributor
April 26, 2022
If all you want to do is load up some JS or CSS in your knowledgebase, it is actually trivial. Your knowledgebase portal loads up your portal's globa...read more
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