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NatHiggins
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Membre depuis ‎août 11, 2020
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  • Solutions
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  • Mentions J'aime ajoutées
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  • Mentions J'aime obtenues
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  • Idées
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Nathaniel Higgins

My passion and expertise are at the cross-section of Customer Success & Process design. I can empathize with and understand the needs of the customer, while at the same time communicate directly with internal stakeholders to understand organizational requirements. This blend of abilities allows me to help lead teams and organizations towards a more holistic approach to operations and process improvements.

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NatHiggins le Mars 29, 2022
Workflow Enrollment based on Feedback Survey Submission (or lack there of)
I am trying to enroll contacts into a workflow if they have (or have not) submitted a specific Feedback Survey. I spoke with HubSpot support about this and they confirmed that this is not possible. The workaround they offered was to create a Lis Lire la suite
Répondre Idée
19 Mentions J'aime
3 Réponses
Résolues
SThompson7 le Septembre 16, 2021
NPS Reports
Is there a way to create a report like this on our NPS Results that will show us the number of surveys sent, number delivered, number of responses, # of promoters, % of promoters, #passive, % of passive, # detractors, % of detractors, NPS score, cus Lire la suite
Répondre Discussion Professional
0 Mention J'aime
6 Réponses
NatHiggins
Participant
Mars 28, 2022
I'm just going to say real quick that this really isn't a solution. The fact that the survey has its own Analyze tab is great, but that doesn't have ...Lire la suite
NatHiggins le Mars 28, 2022
Add NPS Scores to Dashboards
Right now, in the new Custom Surveys, you can add the reports in the Analyse tabs to a Dashboard if it is a Custom Question but you can't for NPS scores. This feels like a major oversight to me because including NPS in a Dashboard, that can then Lire la suite
Répondre Idée Dashboards & Reports Feedback Surveys
80 Mentions J'aime
15 Réponses
NatHiggins le Mars 07, 2022
Allow the use of Contact Properties for Custom Surveys
Right now, the only Contact Property that you can use in a Custom Survey is Email Address, but we want to capture/re-confirm other data, like First & Last Name, Company, etc. To do this, we have to create separate Feedback Properties, which feel Lire la suite
Répondre Idée Feedback Surveys
49 Mentions J'aime
9 Réponses
MyCaptain le Juin 19, 2020
Users should be able to select their own specific properties for deduplication
Who: Marketing Team, Support Team, Sales Team Value: One Contact, No Duplicates, Better CRM and data management Many CRM have customizable properties or references for the core operation of CRM - deduplication. And It's very industry-centric. For s Lire la suite
Répondre Idée CRM Objects (Contacts & Companies & Deals & Tickets)
23 Mentions J'aime
6 Réponses
NatHiggins
Participant
Février 25, 2022
Love this idea! I think it could probably be down with Workflows if they added the right functionality to the enrollment criteria options. My ide...Lire la suite
Résolues
BBrown9 le Février 18, 2022
report to show open tickets per company
Hello, how can I create a report to show open tickets per company? e.g. company x has 5 open, company y has 4 open
Répondre Discussion Professional Tickets
0 Mention J'aime
5 Réponses
NatHiggins
Participant
Février 18, 2022
Did you set Companies or Tickets as the primary source here? I'm asking because what is set as the primary source will change the data available and ...Lire la suite
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