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NatHiggins
HubSpot Employee
HubSpot Employee
Membre depuis ‎août 11, 2020
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  • Solutions
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  • Réponses
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  • Mentions J'aime ajoutées
    41
  • Mentions J'aime obtenues
    682
  • Idées
    10

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Nathaniel Higgins

My passion and expertise are at the cross-section of Customer Success & Process design. I can empathize with and understand the needs of the customer, while at the same time communicate directly with internal stakeholders to understand organizational requirements. This blend of abilities allows me to help lead teams and organizations towards a more holistic approach to operations and process improvements.

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NatHiggins le Mars 29, 2022
Workflow Enrollment based on Feedback Survey Submission (or lack there of)
I am trying to enroll contacts into a workflow if they have (or have not) submitted a specific Feedback Survey. I spoke with HubSpot support about this and they confirmed that this is not possible. The workaround they offered was to create a Lis Lire la suite
Répondre Idée
28 Mentions J'aime
5 Réponses
NatHiggins
HubSpot Employee
Mars 28, 2022
Reply to NPS Reports
I'm just going to say real quick that this really isn't a solution. The fact that the survey has its own Analyze tab is great, but that doesn't have ...Lire la suite
NatHiggins le Mars 28, 2022
Add NPS Scores to Dashboards
Right now, in the new Custom Surveys, you can add the reports in the Analyse tabs to a Dashboard if it is a Custom Question but you can't for NPS scores. This feels like a major oversight to me because including NPS in a Dashboard, that can then Lire la suite
Répondre Idée Dashboards & Reports Feedback Surveys
98 Mentions J'aime
22 Réponses
NatHiggins le Mars 07, 2022
Allow the use of Contact Properties for Custom Surveys
Right now, the only Contact Property that you can use in a Custom Survey is Email Address, but we want to capture/re-confirm other data, like First & Last Name, Company, etc. To do this, we have to create separate Feedback Properties, which feel Lire la suite
Répondre Idée Feedback Surveys
68 Mentions J'aime
12 Réponses
NatHiggins
HubSpot Employee
Février 25, 2022
Reply to Users should be able to select their own specific properties for deduplication
Love this idea! I think it could probably be down with Workflows if they added the right functionality to the enrollment criteria options. My ide...Lire la suite
NatHiggins
HubSpot Employee
Février 18, 2022
Reply to report to show open tickets per company
Did you set Companies or Tickets as the primary source here? I'm asking because what is set as the primary source will change the data available and ...Lire la suite
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