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NatHiggins
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Miembro desde ‎ago 11, 2020
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Nathaniel Higgins

My passion and expertise are at the cross-section of Customer Success & Process design. I can empathize with and understand the needs of the customer, while at the same time communicate directly with internal stakeholders to understand organizational requirements. This blend of abilities allows me to help lead teams and organizations towards a more holistic approach to operations and process improvements.

Actividad

NatHiggins en Marzo 29, 2022
Workflow Enrollment based on Feedback Survey Submission (or lack there of)
I am trying to enroll contacts into a workflow if they have (or have not) submitted a specific Feedback Survey. I spoke with HubSpot support about this and they confirmed that this is not possible. The workaround they offered was to create a Lis Leer más
Responder Idea
20 Me gusta
3 Respuestas
Resuelta
SThompson7 en Septiembre 16, 2021
NPS Reports
Is there a way to create a report like this on our NPS Results that will show us the number of surveys sent, number delivered, number of responses, # of promoters, % of promoters, #passive, % of passive, # detractors, % of detractors, NPS score, cus Leer más
Responder Conversación Professional
0 Me gusta
6 Respuestas
NatHiggins
Participante
Marzo 28, 2022
I'm just going to say real quick that this really isn't a solution. The fact that the survey has its own Analyze tab is great, but that doesn't have ...Leer más
NatHiggins en Marzo 28, 2022
Add NPS Scores to Dashboards
Right now, in the new Custom Surveys, you can add the reports in the Analyse tabs to a Dashboard if it is a Custom Question but you can't for NPS scores. This feels like a major oversight to me because including NPS in a Dashboard, that can then Leer más
Responder Idea Dashboards & Reports Feedback Surveys
82 Me gusta
15 Respuestas
NatHiggins en Marzo 07, 2022
Allow the use of Contact Properties for Custom Surveys
Right now, the only Contact Property that you can use in a Custom Survey is Email Address, but we want to capture/re-confirm other data, like First & Last Name, Company, etc. To do this, we have to create separate Feedback Properties, which feel Leer más
Responder Idea Feedback Surveys
49 Me gusta
9 Respuestas
MyCaptain en Junio 19, 2020
Users should be able to select their own specific properties for deduplication
Who: Marketing Team, Support Team, Sales Team Value: One Contact, No Duplicates, Better CRM and data management Many CRM have customizable properties or references for the core operation of CRM - deduplication. And It's very industry-centric. For s Leer más
Responder Idea CRM Objects (Contacts & Companies & Deals & Tickets)
23 Me gusta
6 Respuestas
NatHiggins
Participante
Febrero 25, 2022
Love this idea! I think it could probably be down with Workflows if they added the right functionality to the enrollment criteria options. My ide...Leer más
Resuelta
BBrown9 en Febrero 18, 2022
report to show open tickets per company
Hello, how can I create a report to show open tickets per company? e.g. company x has 5 open, company y has 4 open
Responder Conversación Professional Tickets
0 Me gusta
5 Respuestas
NatHiggins
Participante
Febrero 18, 2022
Did you set Companies or Tickets as the primary source here? I'm asking because what is set as the primary source will change the data available and ...Leer más
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