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NatHiggins
HubSpot Employee
HubSpot Employee
Miembro desde ‎ago 11, 2020
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Nathaniel Higgins

My passion and expertise are at the cross-section of Customer Success & Process design. I can empathize with and understand the needs of the customer, while at the same time communicate directly with internal stakeholders to understand organizational requirements. This blend of abilities allows me to help lead teams and organizations towards a more holistic approach to operations and process improvements.

Actividad

NatHiggins en Marzo 29, 2022
Workflow Enrollment based on Feedback Survey Submission (or lack there of)
I am trying to enroll contacts into a workflow if they have (or have not) submitted a specific Feedback Survey. I spoke with HubSpot support about this and they confirmed that this is not possible. The workaround they offered was to create a Lis Leer más
Responder Idea
28 Me gusta
5 Respuestas
NatHiggins
HubSpot Employee
Marzo 28, 2022
Reply to NPS Reports
I'm just going to say real quick that this really isn't a solution. The fact that the survey has its own Analyze tab is great, but that doesn't have ...Leer más
NatHiggins en Marzo 28, 2022
Add NPS Scores to Dashboards
Right now, in the new Custom Surveys, you can add the reports in the Analyse tabs to a Dashboard if it is a Custom Question but you can't for NPS scores. This feels like a major oversight to me because including NPS in a Dashboard, that can then Leer más
Responder Idea Dashboards & Reports Feedback Surveys
98 Me gusta
22 Respuestas
NatHiggins en Marzo 07, 2022
Allow the use of Contact Properties for Custom Surveys
Right now, the only Contact Property that you can use in a Custom Survey is Email Address, but we want to capture/re-confirm other data, like First & Last Name, Company, etc. To do this, we have to create separate Feedback Properties, which feel Leer más
Responder Idea Feedback Surveys
68 Me gusta
12 Respuestas
NatHiggins
HubSpot Employee
Febrero 25, 2022
Reply to Users should be able to select their own specific properties for deduplication
Love this idea! I think it could probably be down with Workflows if they added the right functionality to the enrollment criteria options. My ide...Leer más
NatHiggins
HubSpot Employee
Febrero 18, 2022
Reply to report to show open tickets per company
Did you set Companies or Tickets as the primary source here? I'm asking because what is set as the primary source will change the data available and ...Leer más
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