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NatHiggins
HubSpot Employee
HubSpot Employee
Member since ‎Aug 11, 2020
Message
  • solutions
    0
  • Replies
    4
  • Upvotes Given
    41
  • Upvotes Received
    684
  • Ideas
    10

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Nathaniel Higgins

My passion and expertise are at the cross-section of Customer Success & Process design. I can empathize with and understand the needs of the customer, while at the same time communicate directly with internal stakeholders to understand organizational requirements. This blend of abilities allows me to help lead teams and organizations towards a more holistic approach to operations and process improvements.

Activity

NatHiggins on March 29, 2022
Workflow Enrollment based on Feedback Survey Submission (or lack there of)
I am trying to enroll contacts into a workflow if they have (or have not) submitted a specific Feedback Survey. I spoke with HubSpot support about this and they confirmed that this is not possible. The workaround they offered was to create a Lis read more
Reply Idea
28 upvotes
5 Replies
NatHiggins
HubSpot Employee
March 28, 2022
Reply to NPS Reports
I'm just going to say real quick that this really isn't a solution. The fact that the survey has its own Analyze tab is great, but that doesn't have ...read more
NatHiggins on March 28, 2022
Add NPS Scores to Dashboards
Right now, in the new Custom Surveys, you can add the reports in the Analyse tabs to a Dashboard if it is a Custom Question but you can't for NPS scores. This feels like a major oversight to me because including NPS in a Dashboard, that can then read more
Reply Idea Dashboards & Reports Feedback Surveys
99 upvotes
22 Replies
NatHiggins on March 07, 2022
Allow the use of Contact Properties for Custom Surveys
Right now, the only Contact Property that you can use in a Custom Survey is Email Address, but we want to capture/re-confirm other data, like First & Last Name, Company, etc. To do this, we have to create separate Feedback Properties, which feel read more
Reply Idea Feedback Surveys
68 upvotes
13 Replies
NatHiggins
HubSpot Employee
February 25, 2022
Reply to Users should be able to select their own specific properties for deduplication
Love this idea! I think it could probably be down with Workflows if they added the right functionality to the enrollment criteria options. My ide...read more
NatHiggins
HubSpot Employee
February 18, 2022
Reply to report to show open tickets per company
Did you set Companies or Tickets as the primary source here? I'm asking because what is set as the primary source will change the data available and ...read more
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