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NatHiggins
HubSpot Employee
Mitglied seit ‎Aug 11, 2020
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Nathaniel Higgins

My passion and expertise are at the cross-section of Customer Success & Process design. I can empathize with and understand the needs of the customer, while at the same time communicate directly with internal stakeholders to understand organizational requirements. This blend of abilities allows me to help lead teams and organizations towards a more holistic approach to operations and process improvements.

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NatHiggins on März 29, 2022
I am trying to enroll contacts into a workflow if they have (or have not) submitted a specific Feedback Survey. I spoke with HubSpot support about this and they confirmed that this is not possible. The workaround they offered was to create a Lis Beitrag ansehen
28 Likes
5 Antworten
HubSpot Employee
März 28, 2022
Reply to NPS Reports
I'm just going to say real quick that this really isn't a solution. The fact that the survey has its own Analyze tab is great, but that doesn't have ...Beitrag ansehen
NatHiggins on März 28, 2022
Right now, in the new Custom Surveys, you can add the reports in the Analyse tabs to a Dashboard if it is a Custom Question but you can't for NPS scores. This feels like a major oversight to me because including NPS in a Dashboard, that can then Beitrag ansehen
NatHiggins on März 07, 2022
Right now, the only Contact Property that you can use in a Custom Survey is Email Address, but we want to capture/re-confirm other data, like First & Last Name, Company, etc. To do this, we have to create separate Feedback Properties, which feel Beitrag ansehen
70 Likes
13 Antworten
HubSpot Employee
Februar 25, 2022
Love this idea! I think it could probably be down with Workflows if they added the right functionality to the enrollment criteria options. My ide...Beitrag ansehen
HubSpot Employee
Februar 18, 2022
Did you set Companies or Tickets as the primary source here? I'm asking because what is set as the primary source will change the data available and ...Beitrag ansehen
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