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NatHiggins
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Member since ‎Aug 11, 2020
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  • Upvotes Given
    41
  • Upvotes Received
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  • Ideas
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Nathaniel Higgins

My passion and expertise are at the cross-section of Customer Success & Process design. I can empathize with and understand the needs of the customer, while at the same time communicate directly with internal stakeholders to understand organizational requirements. This blend of abilities allows me to help lead teams and organizations towards a more holistic approach to operations and process improvements.

Activity

NatHiggins on March 29, 2022
Workflow Enrollment based on Feedback Survey Submission (or lack there of)
I am trying to enroll contacts into a workflow if they have (or have not) submitted a specific Feedback Survey. I spoke with HubSpot support about this and they confirmed that this is not possible. The workaround they offered was to create a Lis read more
Reply Idea
8 upvotes
2 Replies
Solved
SThompson7 on September 16, 2021
NPS Reports
Is there a way to create a report like this on our NPS Results that will show us the number of surveys sent, number delivered, number of responses, # of promoters, % of promoters, #passive, % of passive, # detractors, % of detractors, NPS score, cus read more
Reply Discussion Professional
0 upvote
4 Replies
NatHiggins
Participant
March 28, 2022
I'm just going to say real quick that this really isn't a solution. The fact that the survey has its own Analyze tab is great, but that doesn't have ...read more
NatHiggins on March 28, 2022
Add NPS Scores to Dashboards
Right now, in the new Custom Surveys, you can add the reports in the Analyse tabs to a Dashboard if it is a Custom Question but you can't for NPS scores. This feels like a major oversight to me because including NPS in a Dashboard, that can then read more
Reply Idea Dashboards & Reports Feedback Surveys
34 upvotes
5 Replies
NatHiggins on March 07, 2022
Allow the use of Contact Properties for Custom Surveys
Right now, the only Contact Property that you can use in a Custom Survey is Email Address, but we want to capture/re-confirm other data, like First & Last Name, Company, etc. To do this, we have to create separate Feedback Properties, which feel read more
Reply Idea Feedback Surveys
19 upvotes
2 Replies
MyCaptain on June 19, 2020
Users should be able to select their own specific properties for deduplication
Who: Marketing Team, Support Team, Sales Team Value: One Contact, No Duplicates, Better CRM and data management Many CRM have customizable properties or references for the core operation of CRM - deduplication. And It's very industry-centric. For s read more
Reply Idea CRM Objects (Contacts & Companies & Deals & Tickets)
17 upvotes
5 Replies
NatHiggins
Participant
February 25, 2022
Love this idea! I think it could probably be down with Workflows if they added the right functionality to the enrollment criteria options. My ide...read more
Solved
BBrown9 on February 18, 2022
report to show open tickets per company
Hello, how can I create a report to show open tickets per company? e.g. company x has 5 open, company y has 4 open
Reply Discussion Professional Tickets
0 upvote
5 Replies
NatHiggins
Participant
February 18, 2022
Did you set Companies or Tickets as the primary source here? I'm asking because what is set as the primary source will change the data available and ...read more
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