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MarciaLuke
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Member since ‎Aug 11, 2020
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Marcia Luke

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JoanneTapping on September 10, 2018
Enable Ticket ID to display in subject line of all email comms within a ticket
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
Reply Idea Tickets
209 upvotes
70 Replies
MarciaLuke
Member
March 15, 2023
I agree with all the comments here that this is a basic feature of a Ticketing system and should have been in the product when first released. As...read more
Brandonbaker on September 17, 2018
Default "From" email on Ticket email function
We need the ability to have a default email "From" setting when replying in Conversations and Tickets. Currently: It defaults to the user's email and they need to select the drop down in the from line to change to the team email. They have t read more
Reply Idea Tickets
112 upvotes
46 Replies
MarciaLuke
Member
December 09, 2021
It seems to use the first email address alphabetically. When you select a different email address, it caches it in your browser and will keep using ...read more
Brandonbaker on September 17, 2018
Default "From" email on Ticket email function
We need the ability to have a default email "From" setting when replying in Conversations and Tickets. Currently: It defaults to the user's email and they need to select the drop down in the from line to change to the team email. They have t read more
Reply Idea Tickets
112 upvotes
46 Replies
MarciaLuke
Member
December 09, 2021
It seems to use the first email address alphabetically. When you select a different email address, it caches it in your browser and will keep using ...read more
JoanneTapping on September 10, 2018
Enable Ticket ID to display in subject line of all email comms within a ticket
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
Reply Idea Tickets
209 upvotes
70 Replies
MarciaLuke
Member
March 15, 2023
I agree with all the comments here that this is a basic feature of a Ticketing system and should have been in the product when first released. As...read more
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