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ElizabethF
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AmandaStutzman on January 11, 2019
Chat Rep Availability Reporting
It would be very helpful to see how much time chat representatives are set to available. Currently, reps could set themselves to away without supervisors knowing and ultimately reducing the number of incoming chats. In order to analyze reps effect read more
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ElizabethF
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September 09, 2020
We also need the ability to report on time set to available by agent.
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