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cneisel
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Member since ‎Jul 28, 2020
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Clark Neisel

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Activity

Brandonbaker on September 17, 2018
Setting for "Working hours" for ServiceHub
The ability to have a global setting in which we could set working hours for our support team who is using ServiceHub. This would allow us to drive workflows and autoresponders for tickets and conversations submitted outside of working hours. read more
Reply Idea Conversations Tickets
237 upvotes
78 Replies
cneisel
Member
February 21, 2023
agree, should be standard, ETA?
basil on January 18, 2020
Time to Close and Time to First Reply Taking Business Hours into Account
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
Reply Idea Tickets
291 upvotes
75 Replies
cneisel
Member
February 21, 2023
agree, this should be standard
KeeganSmith87 on February 11, 2020
Chatflow doubles as knowledge base search only
Something that HelpScout offers that makes a lot of sense it having a contact form on the knowledge base (which we already have) and then having the "chat" function search as a knowledge base search only. So the case here is the following: 1 read more
Reply Idea Contacts & Companies Conversations
13 upvotes
3 Replies
cneisel
Member
August 31, 2020
I have virtually the same needs and issues, I just want to enable the knowledge base without chat, and maybe eventually chat, but not right now. How ...read more
jamescooke on July 16, 2019
Default behaviour of Auto-Association of records
Between our Customer Success and Sales teams, vs our Support teams, quite often we have a couple of conversations that are fundamentally not related in progress with a customer. Currently, the default behaviour for Hubspot is to auto-associate read more
Reply Idea Contacts & Companies
35 upvotes
10 Replies
cneisel
Member
July 28, 2020
We have encountered this issue since we went live with HubSpot, and it's increasingly frustrating when reviewing Client metrics for tickets and seein...read more
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