In almost every campaign we send we have contacts that open a single email mulitple times. Do we happen to know if this is may be telling us that the email was FWD on to someone else in the org and opened? Is there any tracking that can be done read more

When looking at the performance of emails in a campaign, I see that it lists a percentage for click-through rate as well as click rate. Can someone please help me understand what the difference in these two is so I can explain to upper management wh read more