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lalagunavillas
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Member since ‎Jul 9, 2020
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lalagunavillas on July 11, 2020
Hi. I've set up snippets for live chat and they are working fine except for one issue. When I create a hyperlink to an external source, the links show the entire URL in the snippet text in conversations (not a bold highlighted link). This i read more
Community Manager
July 13, 2020
Hello @lalagunavillas Where you able to add the URL as the screenshot below shows more information? snippets URL I was abl...read more
ToniDelgado29 on December 03, 2019
When using snippets it is easy to create a link. The link is only clickable when using the snippet on email. It would be very helpful if the link also works on tasks. As it is now, it only provides the snippet with the text and not the actual link. read more
July 11, 2020
Agreed. I have the same problem with using snippets in live chat - it shows the text link URL, not a clickable link. I've had to delete all links (...read more
briley on August 28, 2019
It would be nice to have the option to use the Connected Team Conversations Inbox as a recipient for notifications in regards to bot conversations. We are looking to have a notification sent to the conversations inbox any time there is a new bot con read more
9 upvotes
10 Replies
HubSpot Product Team
June 17, 2022
Thanks for the feedback @aneng . PM for Notifications here. Do you have any specific use case you would want to point out for these? Also, do you w...read more
lalagunavillas on July 09, 2020
We've built a bot that gathers information from the customer before sending them to our team. For the website chats, all the messages show in the main "Inbox" > "All Conversations". This is the way we want it to be. But for Facebook messa read more
HubSpot Alumni
July 13, 2020
Hi @lalagunavillas , Thanks for reaching out. Currently, this is not a functionality of the tool. If you would like to see this implemented...read more
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