Currently, in order to adjust the Ticket Pipeline or Status of a ticket automatically created by a form submission, one needs to jump outside of the Form editor and dig deep into the associated Conversations Inbox's settings for that form's connecti Lire la suite

There are execution times for entire workflows right now, but it would be helpful to have execution times for each individual action in the workflow which can be customized based on the action itself. This could be useful in a use case where we Lire la suite

title. recently smart rules were added for marketing email subject lines. it would be great if the same can be done for the preview text.

Right now, Smart Rules are tied to either list membership or Lifecycle stage. We frequently end up creating Active Lists just to hold one-off boolean logic we wish to apply to a piece of Automated Email content. This seems like it should not be n Lire la suite