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jpw_andy
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Member since ‎Jul 8, 2020
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Andy Waller

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Activity

williamwright on February 21, 2020
Issue Tagging on Conversations
When a customer service agent handles a conversation from email, message or chat it would be nice to assign an issue category, so an agent can flag the conversation as: shipping issue, or missing account information. So within dashboards dire read more
Reply Idea Conversations
222 upvotes
65 Replies
jpw_andy
Participant
July 07, 2021
I would appreciate this feature as well!
Chris_from_So1 on October 13, 2017
Add file attachments to marketing mails
Currently only link attachments from the Hubspot data base are supported for marketing mails. Sometimes it would be more appropriate to sent the content already with the mail such that users can access all mail after mail sync without being online. read more
Reply Idea Marketing Emails
432 upvotes
140 Replies
jpw_andy
Participant
June 25, 2021
Just want to reiterate my support of this idea. My company sends out sample designs to our contractors/agents using Hubspot, and it's a terrible expe...read more
jpw_andy on April 15, 2021
Hubspot Meetings - allow custom questions
I'd like to request that the "Custom questions" should be a core feature in Hubspot Meetings. As a non Sales Hub user, I can use the meeting tool but I can't add any questions. Other users in my team have questions for "In-person or Virtual" and des read more
Reply Idea Meetings
0 upvote
0 Reply
Solved
LukaszWiktor on August 30, 2018
How to identify a contact in the chat?
Hi, how can I identify a visitor in the chat box? I've tried the identify API var _hsq = window._hsq = window._hsq || []; _hsq.push(["identify", { email: "${email}" }]); but it didn't work. New chat conversations still appear as "Uknown read more
Reply Discussion Contacts
10 upvotes
116 Replies
jpw_andy
Participant
September 25, 2020
Hi @tilly My company started using Hubspot this year and we're on the starter plan. We were pretty jazzed about being able to use the chat widget ...read more
Chris_from_So1 on October 13, 2017
Add file attachments to marketing mails
Currently only link attachments from the Hubspot data base are supported for marketing mails. Sometimes it would be more appropriate to sent the content already with the mail such that users can access all mail after mail sync without being online. read more
Reply Idea Marketing Emails
432 upvotes
140 Replies
jpw_andy
Participant
June 25, 2021
Just want to reiterate my support of this idea. My company sends out sample designs to our contractors/agents using Hubspot, and it's a terrible expe...read more
Solved
LukaszWiktor on August 30, 2018
How to identify a contact in the chat?
Hi, how can I identify a visitor in the chat box? I've tried the identify API var _hsq = window._hsq = window._hsq || []; _hsq.push(["identify", { email: "${email}" }]); but it didn't work. New chat conversations still appear as "Uknown read more
Reply Discussion Contacts
10 upvotes
116 Replies
jpw_andy
Participant
September 25, 2020
Hi @tilly My company started using Hubspot this year and we're on the starter plan. We were pretty jazzed about being able to use the chat widget ...read more
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