Read receipts are currently unavailable (on the agent side) on the very last client message in HS conversations. So if during the conversation an agent had to spend some time finding an answer, and then responds to the client, there is no way to see read more
I work with distibuted teams in different time zones. I would make a case for a team/user schedule as opposed to a global one. This should also allow...read more
Read receipts are currently unavailable (on the agent side) on the very last client message in HS conversations. So if during the conversation an agent had to spend some time finding an answer, and then responds to the client, there is no way to see read more