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RyanClark
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Mitglied seit ‎Jul 2, 2020
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Ryan Clark

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RyanClark on April 11, 2023
API query to get open tickets
I am looking to use MS Flow to get a count of the open tickets from each pipeline every day. We already have Flow connected and running some tasks, but the query to get open tickets from a pipeline is more complex that I would have hoped. Does anyon Beitrag ansehen
Antworten Diskussion Timeline and Extensions APIs
0 Likes
4 Antworten
RyanClark
Teilnehmer/-in
April 19, 2023
Hi, thanks very much for this. I have managed to get it into Flow and it is working. The only issue I have is that we have a pipeline with 3 closed s...Beitrag ansehen
RyanClark on April 11, 2023
API query to get open tickets
I am looking to use MS Flow to get a count of the open tickets from each pipeline every day. We already have Flow connected and running some tasks, but the query to get open tickets from a pipeline is more complex that I would have hoped. Does anyon Beitrag ansehen
Antworten Diskussion Timeline and Extensions APIs
0 Likes
4 Antworten
RyanClark
Teilnehmer/-in
April 19, 2023
Hi, thanks very much for this. I have managed to get it into Flow and it is working. The only issue I have is that we have a pipeline with 3 closed s...Beitrag ansehen
RyanClark on April 11, 2023
API query to get open tickets
I am looking to use MS Flow to get a count of the open tickets from each pipeline every day. We already have Flow connected and running some tasks, but the query to get open tickets from a pipeline is more complex that I would have hoped. Does anyon Beitrag ansehen
Antworten Diskussion Timeline and Extensions APIs
0 Likes
4 Antworten
RyanClark
Teilnehmer/-in
April 19, 2023
Hi, thanks very much for this. I have managed to get it into Flow and it is working. The only issue I have is that we have a pipeline with 3 closed s...Beitrag ansehen
GavWillis on Mai 21, 2020
Add an option for 'Send and set Ticket Status to...'
When replying to an email on a ticket, the system automatically sets the Ticket Status to Waiting on Customer (as that's what we've set up in config) but it would be great to have an option to manually set the Ticket Status when you reply. A use Beitrag ansehen
Antworten Idee Tickets
1 Likes
1 Antwort
RyanClark
Teilnehmer/-in
Juli 21, 2020
This would be very helpful, this is a feature in Freshdesk and one that I currently use all the time.
RyanClark on Juli 21, 2020
Simplify Responding to Tickets
When responding the ticket a default template should be available and loaded when reply is selected, so that cusomised responses can happen with a single click, rather than having to search for templates or add snippets.
Antworten Idee Tickets
2 Likes
0 Antwort
RyanClark on Juli 21, 2020
External Contacts View their Tickets
We want to use tickets for supporting our external customers. Our current software allows external users to login and view the status of their own tickets. We can also set roles for contacts from the same company so that a primary contect can see a Beitrag ansehen
Antworten Idee Tickets
0 Likes
0 Antwort
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