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RyanClark
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Member since ‎Jul 2, 2020
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  • Upvotes Received
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RyanClark
Participant
April 19, 2023
Reply to API query to get open tickets
Hi, thanks very much for this. I have managed to get it into Flow and it is working. The only issue I have is that we have a pipeline with 3 closed s...read more
RyanClark
Participant
April 13, 2023
Reply to API query to get open tickets
Hi, it doesn't have to be Flow specific, but if someone can put an example together in cURL I can probably adapt that.
RyanClark on April 11, 2023
API query to get open tickets
I am looking to use MS Flow to get a count of the open tickets from each pipeline every day. We already have Flow connected and running some tasks, but the query to get open tickets from a pipeline is more complex that I would have hoped. Does anyon read more
Reply Discussion Timeline and Extensions APIs
0 upvote
4 Replies
RyanClark
Participant
July 21, 2020
Reply to Add an option for 'Send and set Ticket Status to...'
This would be very helpful, this is a feature in Freshdesk and one that I currently use all the time.
RyanClark on July 21, 2020
Simplify Responding to Tickets
When responding the ticket a default template should be available and loaded when reply is selected, so that cusomised responses can happen with a single click, rather than having to search for templates or add snippets.
Reply Idea Tickets
2 upvotes
0 Reply
RyanClark on July 21, 2020
External Contacts View their Tickets
We want to use tickets for supporting our external customers. Our current software allows external users to login and view the status of their own tickets. We can also set roles for contacts from the same company so that a primary contect can see a read more
Reply Idea Tickets
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