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Kierstin
Contributor | Platinum Partner
Contributor | Platinum Partner
Member since ‎Jul 21, 2017
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  • Replies
    21
  • Upvotes Given
    112
  • Upvotes Received
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  • Ideas
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Kierstin Payne

Accomplished Marketing Technologist with over 20 years of marketing ideation, execution, product & project management. I'm most passionate about educating others and helping them succeed and grow!

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Kierstin
Contributor | Platinum Partner
April 02, 2025
Reply to Team Mentions (@mention Team)
Yes!!! Keep us posted. 🙂
Kierstin on November 26, 2024
Need multiple sources (segmented) for reply recommendations in Help Desk
If we aren't going to get multiple help desks, we need the ability to build multiple source libraries based on the ticket pipeline the request is sent to.
Reply Idea Tickets
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Kierstin
Contributor | Platinum Partner
November 26, 2024
Reply to Allow for multiple customer agents to be created
We need the ability to assign the settings content sources per chat flow instead of across the entire agent (or multiple agents).
Kierstin
Contributor | Platinum Partner
August 15, 2024
Reply to Allow users to be 'primary team member' of more than one team
We need this for reports and simple record filtering. We want to pull up a list of specific users based on extra teams they are on. Some people are o...read more
Kierstin
Contributor | Platinum Partner
July 23, 2024
Reply to Conditional Logic in Middle Column of Records
I absolutely love the middle column custom tabs, etc. I really hope conditional logic becomes possible soon for both the properties shown and the tab...read more
Kierstin
Contributor | Platinum Partner
July 11, 2024
Reply to Hard Bounce Rate Skyrocketing
@karstenkoehler That is what I've always been told and believed as well. We have a client who recently had a bounce error stop one of their workfl...read more
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