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jimmyp
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Member since ‎Jun 11, 2020
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MichelleMcNeill on January 28, 2020
We would like to have Live Chat available during work hours and then the Chatbot to automatically kick in outside of work hours but we have been told by Hubspot support that this isn't possible and instead we have to remember each morning and evenin read more
52 upvotes
11 Replies
Member
August 04, 2020
I would also love this feature! We have just moved from ZenDesk and this is a big bugbare for us as a team.
jimmyp on July 13, 2020
I have recently moved from ZenDesk and a major issue I am facing is with the knowledge base. I would like to enable links from the categories pane. So instead of going into the article, it would redirect you to a different page specifically for that read more
9 upvotes
0 Reply
atma on June 07, 2018
Allow users to edit the HTML code of the article, in order to add custom formatting, tables anchor links, code snippets etc. Zendesk and Freshdesk have this feature... PS - There is a code icon in the editing toolbar, but it's for inserting read more
131 upvotes
24 Replies
Member
July 13, 2020
Please can you add HTML editing features so we can link a category tile to our customer service page through the KB. It kinda defeats the object of h...read more
Calebb on July 12, 2019
End-user chat window must-have features Give them a way to leave/close the chat from their end Show an indicator when the end-user leaves, such as "'User' has left the chat [timestamp]", e.g. when they close their browser or navigate away from th read more
27 upvotes
12 Replies
Member
June 11, 2020
This is a big stumbling block for our company using HubSpot, after moving over from ZenDesk which does this by default. Please can you implement this...read more
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