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ryan415
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Member since ‎Jun 10, 2020
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  • Upvotes Given
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  • Upvotes Received
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    1

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yvonnekloiber on November 23, 2018
I wish there the opportunity to show a different name in the live chat profile than the user name. For privacy reasons I don't want every website visitor to see my full name and would prefer using an alias or to show only the first name. This is read more
85 upvotes
38 Replies
Member
October 27, 2021
Any update here HS team?
Brandonbaker on September 17, 2018
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
765 upvotes
214 Replies
Member
October 20, 2021
Help us abandon Zendesk with multiple knowledge bases
TommyB on October 23, 2017
Hi, we would like to offer free product demos on the website and use the meetings tool to allow users to book. However, as a cloud videoconfrencing provider offering virtual meeting rooms (VMRs), we would like to run video meetings to allo read more
293 upvotes
97 Replies
Member
December 03, 2020
Yes would be great. Will need to use Calendly presumably in the interim.
ScottH on June 12, 2017
Should be able to make a 'Company Lifecycle Funnel' widget with conversion rates between each Lifecycle stage (see 'Contact Lifecycle Funnel' widget for example).
Member
November 02, 2020
Giving this another comment b/c it's important 🙂
jaynescarman on November 22, 2019
An autoresponder on the conversations inbox would be really helpful. Our customers use an email address to report issues. When an email comes in, our support team manually creates a ticket and that triggers an email to the customer to say we've read more
328 upvotes
75 Replies
Member
November 02, 2020
+1 -- seems like an obvious way to bolster Service Hub with the strength of HubSpot email marketing.
ScottH on June 12, 2017
Should be able to make a 'Company Lifecycle Funnel' widget with conversion rates between each Lifecycle stage (see 'Contact Lifecycle Funnel' widget for example).
Member
November 02, 2020
Giving this another comment b/c it's important 🙂
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