I have the same concern. When we change the "reply-to" recipient (instead of forwarding) it does not allow us to forward the attachments. This is a h...read more
100% agreed. Now that we've implemented Service Hub, it's become a monster to handle notifications for all users. Very disappointed this wasn't a fea...read more
I agree. This is a much needed feature not just for the CRM but for Service Hub as well. Our support agents draft lengthy emails and may need to navi...read more
My organization utilizes Sales Pro and Service Pro for specific paid seat members. However, we also have a fairly large group of CSMs who do not need...read more