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EricRthePM
HubSpot Product Team
HubSpot Product Team
Member since ‎Jun 2, 2020
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jacks on April 12, 2020
Google Chat Integration with Hubspot Conversations
Please create Google Chat integration with Conversations, so we can respond to messages within a Google Chat Room. Basically, we are looking for a similar integration to what has been done with the Hubspot Conversations Integration with Slack , but read more
Reply Idea Conversations
83 upvotes
57 Replies
EricRthePM
HubSpot Product Team
August 04, 2021
Hi, Thank you for your comment and active participation in the idea forum. We are currently working on this feature and will update you soon on where...read more
TuHoang on April 02, 2019
Custom fonts for Chat Inboxes
Please add options to choose Fonts for Chat feature. We have a simimar feature already in Form. Thank you very much, Tu
Reply Idea Conversations
31 upvotes
9 Replies
EricRthePM
HubSpot Product Team
July 20, 2021
TuHoang on April 02, 2019
Custom fonts for Chat Inboxes
Please add options to choose Fonts for Chat feature. We have a simimar feature already in Form. Thank you very much, Tu
Reply Idea Conversations
31 upvotes
9 Replies
EricRthePM
HubSpot Product Team
July 20, 2021
jenniferlim on August 27, 2019
Ability to send chat responses as email replies, if customer has left the chat
Posting in behalf of a customer: If we have the contact's email address, I'd like the ability for live chat responses to be sent as an email to a customer if they've left the chat widget. This will ensure that they've received our response to th read more
Reply Idea Conversations
28 upvotes
11 Replies
EricRthePM
HubSpot Product Team
May 26, 2021
Thank you for reaching out about this feature. It is currently in beta testing and we are looking for users. If you would like to test this feature o...read more
Solved
matteopadovan on September 17, 2020
Convert Live Chat conversation to email
Hi, I hope this is the right section, I cannot find a specific Live Chat section, anyway this is my problem. I included the Hubspot Live Chat in my site, but when a user contacts me in the chat I am not able to understand from my dashboard if the read more
Reply Discussion Lead Flows
2 upvotes
7 Replies
EricRthePM
HubSpot Product Team
May 19, 2021
My name is Eric and I am a PM on the Conversations team working on an exciting new feature that allows Inbox users to switch their communication cha...read more
EricRthePM on May 06, 2021
Channel Switching from live chat to email on the same thread (beta signup)
Hi All, My name is Eric and I am a PM on the Conversations team working on an exciting new feature that allows Inbox users to switch their communication channel with a visitor from chat to email and keep the conversation going within the same threa read more
Reply Discussion Conversations
4 upvotes
2 Replies
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