Member since ‎May 28, 2020
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Annabel Fagan

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afagan on July 16, 2020
It would be very beneficial for us if HubSpot could identify automatically who is on the To: or Cc: address line on a ticket for both searching purposes as well as workflows to assign an agent a ticket that way. For example, we'll have various s read more
afagan on July 14, 2020
Our agents receive several ticketes daily that contain attachments (i.e. Excel workbooks, Word documents, etc.) and some of the time the sender will not include any specific details in the ticket name nor description. Before using HubSpot to work t read more
afagan on July 14, 2020
We have a custom property set up for our tickets called "secondary ticket owner" to allow multiple agents to be assigned to one ticket. We would like it so that the notifications settings gives you an option to notify an agent as they would a norm read more
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