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Ashleymccu
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Member since ‎May 28, 2020
  • solutions
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  • Replies
    2
  • Upvotes Given
    30
  • Upvotes Received
    2
  • Ideas
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Ashley McCullough

New to customer success. 15+ years as management consultant prior to CS at mission driven start ups

Activity

katie_cort on February 24, 2021
Allow tickets to have a "tag" which users can easily search by to find relevant keywords without relying on the user to put in the ticket description or name. edit as of April 25th, 2023: Hey everyone! For those of you who were intereste read more
109 upvotes
43 Replies
Participant
May 06, 2022
@katie_cort upvoting again! I have been using service hub for almost 2 years now and considering zendesk because it integrates into sales hub; it's...read more
kopuszynski on June 03, 2020
I would like to be able to copy an existing ticket to carry over the ticket properties as well as the contacts, deal, and company associated with it. We do this manually now and it's time consuming and leaves room for human error. When copied, I wo read more
85 upvotes
33 Replies
Participant
March 23, 2022
Having used HS for 2 years now, this is a constant painpoint. The inability to copy or clone tickets, or even the ability to tag tickets makes it a l...read more
sd_elm on January 04, 2019
Our organization utilizes the auto create ticket for new email messages to help manage trends and reporting. While there are some canned reports for live chats, it is difficult to gleam WHY clients are chatting. To help rectify that, for now I have read more
173 upvotes
57 Replies
Participant
December 21, 2021
This is a great idea that I thought was already a feature. As our chat volumne increases I would like to auto create tickets the same way I am able ...read more
romi on March 11, 2019
I would like Ticket properties that I can use in lists, to create workflows and to create scores. e.g. Someone has more than 5 tickets open within a 2 month period: Create an internal task to investigate Set a -10 on the Customer Happiness S read more
Participant
November 30, 2021
To quote another customer " The addition of a property that contained the Number of Associated Tickets or the number of tickets submitted by a ...read more
katie_cort on February 24, 2021
Allow tickets to have a "tag" which users can easily search by to find relevant keywords without relying on the user to put in the ticket description or name. edit as of April 25th, 2023: Hey everyone! For those of you who were intereste read more
109 upvotes
43 Replies
Participant
May 06, 2022
@katie_cort upvoting again! I have been using service hub for almost 2 years now and considering zendesk because it integrates into sales hub; it's...read more
kopuszynski on June 03, 2020
I would like to be able to copy an existing ticket to carry over the ticket properties as well as the contacts, deal, and company associated with it. We do this manually now and it's time consuming and leaves room for human error. When copied, I wo read more
85 upvotes
33 Replies
Participant
March 23, 2022
Having used HS for 2 years now, this is a constant painpoint. The inability to copy or clone tickets, or even the ability to tag tickets makes it a l...read more
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