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Ashleymccu
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Member since ‎May 28, 2020
  • solutions
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  • Replies
    2
  • Upvotes Given
    30
  • Upvotes Received
    2
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Ashley McCullough

New to customer success. 15+ years as management consultant prior to CS at mission driven start ups

Activity

katie_cort on February 24, 2021
Allow tickets to have a "tag" which users can easily search by to find relevant keywords without relying on the user to put in the ticket description or name.
85 upvotes
32 Replies
Member
September 26, 2022
I also agree that we need ticket tags. There are issues that come up that we want to be able to group together and tagging in other systems allowed u...read more
kopuszynski on June 03, 2020
I would like to be able to copy an existing ticket to carry over the ticket properties as well as the contacts, deal, and company associated with it. We do this manually now and it's time consuming and leaves room for human error. When copied, I wo read more
53 upvotes
25 Replies
Member
August 23, 2022
Yes, an important feature because sometimes you need to split the ticket and would be awesome so that you could copy all the associated records and r...read more
sd_elm on January 04, 2019
Our organization utilizes the auto create ticket for new email messages to help manage trends and reporting. While there are some canned reports for live chats, it is difficult to gleam WHY clients are chatting. To help rectify that, for now I have read more
110 upvotes
27 Replies
Member
September 26, 2022
@cdewey22 Hi team! Any update on this feature? I am in the process of implementing hubspot and took for granted that this option was already availa...read more
romi on March 11, 2019
I would like Ticket properties that I can use in lists, to create workflows and to create scores. e.g. Someone has more than 5 tickets open within a 2 month period: Create an internal task to investigate Set a -10 on the Customer Happiness S read more
Member
July 08, 2022
Using a workaround suggested by Cathal Hopper, but is there an update on this feature? It would be nice to be able to filter by date or time range as...read more
katie_cort on February 24, 2021
Allow tickets to have a "tag" which users can easily search by to find relevant keywords without relying on the user to put in the ticket description or name.
85 upvotes
32 Replies
Member
September 26, 2022
I also agree that we need ticket tags. There are issues that come up that we want to be able to group together and tagging in other systems allowed u...read more
kopuszynski on June 03, 2020
I would like to be able to copy an existing ticket to carry over the ticket properties as well as the contacts, deal, and company associated with it. We do this manually now and it's time consuming and leaves room for human error. When copied, I wo read more
53 upvotes
25 Replies
Member
August 23, 2022
Yes, an important feature because sometimes you need to split the ticket and would be awesome so that you could copy all the associated records and r...read more
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