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dbp
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Member since ‎May 25, 2020
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David Bak Posada

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basil on January 18, 2020
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
361 upvotes
96 Replies
dbp
Member
August 24, 2021
@dmastin Can you please provide an update on this feature evaluation? It's been 6 months since the last update, and it would be great to hear ...read more
basil on January 18, 2020
We have SLAs with customers that we respond during business hours and during weekdays within a certain time period. It would be greate if the Time to Close and the Time to First Reply KPIs could have an option that they are calculated based on busin read more
361 upvotes
96 Replies
dbp
Member
August 24, 2021
@dmastin Can you please provide an update on this feature evaluation? It's been 6 months since the last update, and it would be great to hear ...read more
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