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Hermen
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Miembro desde ‎may 22, 2020
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Hermen Vorstenbosch

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James-Preseem en Agosto 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Leer más
Responder Idea Conversations Reporting Tickets
242 Me gusta
80 Respuestas
Hermen
Miembro
Diciembre 01, 2021
I haven't ran into the problem you describe. I just let the tickets sit in closed for a number of days, before the workflow moves them to the Archived...Leer más
James-Preseem en Agosto 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Leer más
Responder Idea Conversations Reporting Tickets
242 Me gusta
80 Respuestas
Hermen
Miembro
Diciembre 01, 2021
I haven't ran into the problem you describe. I just let the tickets sit in closed for a number of days, before the workflow moves them to the Archived...Leer más
Hermen en Octubre 19, 2020
Pause ticket timer when a ticket is waiting on customer
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > Leer más
Responder Idea Tickets
112 Me gusta
36 Respuestas
Hermen en Octubre 08, 2020
Make HubSpot Close Ticket button available to customers
HubSpot has a 'Close Ticket' button in their email reply to customers which closes the ticket once applied. Can HubSpot make this CTA ticket button available to customers?
Responder Idea Tickets
23 Me gusta
6 Respuestas
James-Preseem en Agosto 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate Leer más
Responder Idea Conversations Reporting Tickets
242 Me gusta
80 Respuestas
Hermen
Miembro
Diciembre 01, 2021
I haven't ran into the problem you describe. I just let the tickets sit in closed for a number of days, before the workflow moves them to the Archived...Leer más
Hermen en Octubre 01, 2020
Enable Call to Action (CTA) on tickets
I want to be able to place a thumbs up / down button at the bottom of my tickets that trigger a workflow when activated. For instance to set the ticket to closed when the thumb up has been pressed. The CTA should work once if the ticket is in a give Leer más
Responder Idea Tickets
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0 Respuestas
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