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Hermen
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Member since ‎May 22, 2020
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Hermen Vorstenbosch

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James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
210 upvotes
63 Replies
Hermen
Member
December 01, 2021
I haven't ran into the problem you describe. I just let the tickets sit in closed for a number of days, before the workflow moves them to the Archived...read more
James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
210 upvotes
63 Replies
Hermen
Member
December 01, 2021
I haven't ran into the problem you describe. I just let the tickets sit in closed for a number of days, before the workflow moves them to the Archived...read more
Hermen on October 19, 2020
Pause ticket timer when a ticket is waiting on customer
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > read more
Reply Idea Tickets
93 upvotes
33 Replies
Hermen on October 08, 2020
Make HubSpot Close Ticket button available to customers
HubSpot has a 'Close Ticket' button in their email reply to customers which closes the ticket once applied. Can HubSpot make this CTA ticket button available to customers?
Reply Idea Tickets
22 upvotes
6 Replies
James-Preseem on August 19, 2020
Prevent previously closed tickets from reopening.
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
Reply Idea Conversations Reporting Tickets
210 upvotes
63 Replies
Hermen
Member
December 01, 2021
I haven't ran into the problem you describe. I just let the tickets sit in closed for a number of days, before the workflow moves them to the Archived...read more
Hermen on October 01, 2020
Enable Call to Action (CTA) on tickets
I want to be able to place a thumbs up / down button at the bottom of my tickets that trigger a workflow when activated. For instance to set the ticket to closed when the thumb up has been pressed. The CTA should work once if the ticket is in a give read more
Reply Idea Tickets
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