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Hermen
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Member since ‎May 22, 2020
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Hermen Vorstenbosch

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James-Preseem on August 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
123 upvotes
31 Replies
Member
November 30, 2021
I haven't ran into the problem you describe. I just let the tickets sit in closed for a number of days, before the workflow moves them to the Archived...read more
James-Preseem on August 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
123 upvotes
31 Replies
Member
November 30, 2021
I haven't ran into the problem you describe. I just let the tickets sit in closed for a number of days, before the workflow moves them to the Archived...read more
Hermen on October 19, 2020
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > read more
39 upvotes
11 Replies
Hermen on October 08, 2020
HubSpot has a 'Close Ticket' button in their email reply to customers which closes the ticket once applied. Can HubSpot make this CTA ticket button available to customers?
18 upvotes
3 Replies
James-Preseem on August 19, 2020
I have customers who have a habit of replying to an old email related to a previously closed ticket as a means to initiate a new ticket. As you can imagine this automatically reopens the old ticket and appends the details of a completely unrelate read more
123 upvotes
31 Replies
Member
November 30, 2021
I haven't ran into the problem you describe. I just let the tickets sit in closed for a number of days, before the workflow moves them to the Archived...read more
Hermen on October 01, 2020
I want to be able to place a thumbs up / down button at the bottom of my tickets that trigger a workflow when activated. For instance to set the ticket to closed when the thumb up has been pressed. The CTA should work once if the ticket is in a give read more
0 upvote
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