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Hermen
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Member since ‎May 22, 2020
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Hermen Vorstenbosch

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Member
December 01, 2021
I haven't ran into the problem you describe. I just let the tickets sit in closed for a number of days, before the workflow moves them to the Archived...read more
Member
October 20, 2020
Hi James, Hope this helps. I move older tickets to a new pipeline with one status 'Archived' and I run this workflow. In the email, I notify ...read more
Hermen on October 19, 2020
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > read more
116 upvotes
38 Replies
Hermen on October 08, 2020
HubSpot has a 'Close Ticket' button in their email reply to customers which closes the ticket once applied. Can HubSpot make this CTA ticket button available to customers?
23 upvotes
6 Replies
Member
October 08, 2020
Hi James, I have implemented a workaround for this. I'm migrating closed tickets to a newly created archived pipeline with 1 status archived. Wh...read more
Hermen on October 01, 2020
I want to be able to place a thumbs up / down button at the bottom of my tickets that trigger a workflow when activated. For instance to set the ticket to closed when the thumb up has been pressed. The CTA should work once if the ticket is in a give read more
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