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rcarbaugh
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Member since ‎May 19, 2020
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Rachel Carbaugh

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mbinmasoud on August 26, 2020
Availability rules & Live Chat rotation based on agent's response lag
Good morning everyone, I currently manage a Live Chat team comprised of 14 part-time agents. The idea was to have these agents take on live chat responsibilities while still managing their inbound calls. Here's a summary of how the chatflow is read more
Reply Idea Live Chat & Bots
40 upvotes
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rcarbaugh
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August 26, 2020
This needs to happen - my vote is yes on this one! What a fantastic idea.
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